NumberShack.com

{"xsrfToken":"84edf0e132763418b4191fcef6796350e294e5dc_lout","branding":{"id":"1","key":"ns","name":"NumberShack.com","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a67a2d","headerLinkHoverBGColor":"#a67a2d","headerBadgeColor":"#a67a2d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome!","sharedPortalName":"24/7 HELP DESK","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome!","sharedPortalName":"24/7 HELP DESK","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4273c8b7-2976-4599-a052-57663b9c72f6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZjc0ZGNiMC0xY2VhLTQzMWYtYjIxOS04M2U0MDM5YTYyYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQyNzNjOGI3LTI5NzYtNDU5OS1hMDUyLTU3NjYzYjljNzJmNiI6WyJyZWFkIl19LCJleHAiOjE3NDQwMDE5MDcsIm5iZiI6MTc0NDAwMTMwN30.66hMmC_OWYUOxLUCOLKa37okBqf93epJu-FSkzbo7rU&client=ff74dcb0-1cea-431f-b219-83e4039a62c9&height=300&mode=fit","bannerMediaApiFileId":"4273c8b7-2976-4599-a052-57663b9c72f6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ns","projectId":10000,"serviceDeskId":1,"name":"NumberShack.com","description":"<p>Number Shack clients can open a support ticket here for same day resolution by our Port Support.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"43","name":"Calling/Texting Issues","descriptionHtml":"<p>A common issue/problem with some carriers is that they update your account to your new phone number at the same time they submit the port request. This causes the problem of you being able to make outgoing calls, and your caller ID will show your new phone number, however, when someone calls your new number, they hear our 'port out message' and if someone calls your old number, they hear a message that the number is not in service.</p>\n<p>What is happening is, your carrier is 'spoofing' your new number as the port has not been approved, let alone completed. Until the port completes, in 2-14 business days, you will be able to make calls, however, not receive any calls.</p>\n<p>This will fix itself once the port has completed, however, if you want/need to be able to receive incoming calls, you will need to contact your carrier to advise them of this situation and explain the above to them, that they have prematurely canceled your old number and are showing your new number, which has not ported to their network.<br> This may also cause the port to be rejected as your old number has now been cancelled, however, that rejection would normally come from your provider. We have had a small number of carriers do this, and the ports have been successful and have completed on the FOC date.</p>","callToAction":"Calling/Texting Issues","introHtml":"<p>If you started the port and now have calling/texting issues, choose this option.</p>","icon":10476,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[11,14],"key":""},{"id":"39","name":"Download link expired for my Port Out Certificate","descriptionHtml":"<p>If the download link for your Port Out Certificate has expired, you can request one sent to the email address you entered at checkout.</p>","callToAction":"Download link expired for my Port Out Certificate","introHtml":"<p>If you can´t download your POC, request a copy here.</p>","icon":10468,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[16],"key":""},{"id":"55","name":"Email Request","descriptionHtml":"<p>You can open a support ticket via email</p>","callToAction":"Email Request","introHtml":"<p>Email</p>","icon":10492,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[17],"key":""},{"id":"54","name":"I am having an issue that is not listed.","descriptionHtml":"<p>No matter the issue, we are here to help with anything, anywhere, anytime! Open a support ticket here and let us know what´s wrong and how we can help!</p>","callToAction":"I am having an issue that is not listed.","introHtml":"<p>We are happyy to help with anything at anytime, simply open a ticket here!</p>","icon":10505,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[10,11,12,14,15,16,17],"key":""},{"id":"53","name":"I have a special request","descriptionHtml":"<p>Let us know the word, set of numbers, your business type or what you are wanting and we will provide you with some options.</p>","callToAction":"I have a special request","introHtml":"<p>Looking for a Vanity or Premium Phone Number? Let us know and we will look into it for you!</p>","icon":10471,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[17],"key":""},{"id":"40","name":"I need to extend my port out time","descriptionHtml":"<p>Number Shack allows a 30 day grace period as per the Terms and Conditions that you agreed to upon purchase to port your phone number(s) to your carrier of choice. If you have exceeded the 30 day grace period, you are at risk of forfeiting your number(s)! To avoid the forfeiture, you can subscribe to our monthly phone number parking. This allows you to keep them reserved, active and parked until you are ready to port them to your carrier. You can simply add Phone Number Parking here: <a href=\"https://www.cognitoforms.com/BeeFoundBusinessOptimizationInc/PhoneNumberParking\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.cognitoforms.com/BeeFoundBusinessOptimizationInc/PhoneNumberParking</a></p>","callToAction":"I need to extend my port out time","introHtml":"<p>If you need to extend the port out time, select this option.</p>","icon":10488,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[16],"key":""},{"id":"45","name":"I want a refund.","descriptionHtml":"<p>Number Shack has a 30 Day Money Back Guarantee. If you are not completely satisfied with your new phone number, we will refund 100% of your purchase price!</p>\n<p>Here is how it works:<br> • If you have not started the port to your carrier, then its easy, we will cancel the order and refund 100% your payment, via the same method that you paid.</p>\n<p>• If you have started the port, we need to either attempt to cancel it or wait until it completes, then port the number back. If this is the case, there will be a delay in the refund, however, you will still receive 100% of your money back!</p>\n<p>Please see restrictions in our Terms &amp; Conditions.</p>\n<p>Want to request a refund? Please visit <a href=\"https://refund.numbershack.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://refund.numbershack.com</a></p>\n<p>If you have questions, please open a support ticket.</p>","callToAction":"I want a refund.","introHtml":"<p>If you want to return and cancel your order, choose this option.</p>","icon":10484,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[17],"key":""},{"id":"44","name":"I want to sell my phone number.","descriptionHtml":"<p>It's important to understand how selling a phone number works. Here are some things to consider:</p>\n<p>• Are you selling the buyer the number on a SIM card?<br> • How can you ensure they put the SIM and number in their name so you are not responsible for calls and the use of the number?<br> • Are you just wanting them to port the number to their account?.<br> • When the number ports, it will deactivate your services and account,<br> you will lose your plan, if you have a contract, the early termination fees will be charged to you.</p>\n<p>We have an interactive online guide that may help you with some other important information on porting a phone number. Keep in mind this guide was made for our customers who are buying a number from us, however, it may help you understand the porting process. You can view that http;//port.numbershack.com</p>\n<p>You will find a help article in our Knowledge Base <a href=\"https://help.numbershack.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.numbershack.com</a></p>\n<p>To sell your number, visit <a href=\"http://sell.to.numbershack.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://sell.to.numbershack.com</a></p>\n<p>If you still have a question, please open a support ticket.</p>","callToAction":"I want to sell my phone number.","introHtml":"","icon":10496,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[17],"key":""},{"id":"46","name":"I want to update my call forwarding.","descriptionHtml":"<p>If you have a number with us that has call forwarding active and want to change that, let us know and we will make that update for you.</p>","callToAction":"I want to update my call forwarding.","introHtml":"<p>To change the call forwarding you already have select this option.</p>","icon":10533,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[14,17],"key":""},{"id":"41","name":"My port did not happen today","descriptionHtml":"<p>Carriers normally fulfill the request during their regular business hours before 6 PM. If it is after that time, simply turn your phone off and back on, if that does not work, perform a Hard Restart/Reboot of your phone.</p>\n<p>Here are instructions for Android:<br> <a href=\"https://www.lifewire.com/reboot-android-smartphone-or-tablet-4127180\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.lifewire.com/reboot-android-smartphone-or-tablet-4127180</a></p>\n<p>Here are instructions for iPhone:<br> <a href=\"https://support.apple.com/en-ca/guide/iphone/iph8903c3ee6/ios\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.apple.com/en-ca/guide/iphone/iph8903c3ee6/ios</a></p>\n<p>Failing that, please continue and open a support ticket and we will check with our carrier as to the status of the port, or, you can contact your carrier for assistance.</p>","callToAction":"My port did not happen today","introHtml":"<p>Select this if your number did not port.</p>","icon":10490,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[11],"key":""},{"id":"38","name":"My Port Was Rejected","descriptionHtml":"<p>You will find an industry standard list of port rejection reasons at <a href=\"http://rejected.numbershack.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://rejected.numbershack.com</a> - You can view a sample POC with the most common errors that carrier make when they submit a port request at <a href=\"http://samplePOC.numbershack.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://samplePOC.numbershack.com</a></p>","callToAction":"My Port Was Rejected","introHtml":"<p>Select this if your carrier said your port was rejected/denied.</p>","icon":10507,"iconUrl":"https://phonesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[10],"key":""}],"reqGroups":[{"id":10,"name":"Port Rejections"},{"id":11,"name":"Port Errors"},{"id":12,"name":"FOC Date"},{"id":14,"name":"Phone Feature Errors"},{"id":15,"name":"Update Call Forwarding/IVR"},{"id":16,"name":"Porting (POC, Port Out Time)"},{"id":17,"name":"Sales and Billing"}],"orderMapping":{"17":[55,54,53,46,45,44],"15":[54],"10":[54,38],"11":[54,43,41],"16":[54,40,39],"12":[54],"14":[54,46,43],"13":[40,39],"1":[1,2]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZjc0ZGNiMC0xY2VhLTQzMWYtYjIxOS04M2U0MDM5YTYyYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQwMDI1MDcsIm5iZiI6MTc0NDAwMTMwN30.nreTEs-xIvq3ltnhmbJ9qKeSOS7TAyFW6scSW-LGlk4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"ff74dcb0-1cea-431f-b219-83e4039a62c9","tokenDurationInMins":20}},"sharedPortal":{"name":"24/7 HELP DESK","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=phonesupport","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"84edf0e132763418b4191fcef6796350e294e5dc_lout","baseUrl":"https://phonesupport.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://phonesupport.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ff74dcb0-1cea-431f-b219-83e4039a62c9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"505ce3450d324c3a97eaae96c50f8e1b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}